Skip to main content

cookie and privacy policy

One of your rights under EU and British law is that you must be informed when your personal data - also known as  personal information - is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.

Some of the services offered on our website require the processing of your personal data. In such cases, links are available on those pages directing you to the specific information about the processing contained in the relevant data protection notices.

Here we give you a general overview of some of the ways this website processes your personal data including the use of cookies.

Your personal data and our website

  • We collects your personal information only to the extent necessary to fulfil a precise purpose related to our tasks;  
  • We will use your personal data for direct marketing purposes;
  • We do not reuse the information for another purpose that is different to the one stated;
  • We put in place measures to guarantee that your data are kept up-to-date and processed securely;
  • Under certain conditions outlined in law, we may disclose your information to third parties, (such as the European Anti-Fraud Office, the Court of Auditors, or law enforcement authorities) if it is necessary and proportionate for lawful, specific purposes;
  • You have the right to access your personal information, to have it corrected and the right to recourse; at any time if you believe your data protection rights have been breached;
  • We do not keep your personal information for longer than necessary for the purposes for which we collected it;
  • However, we may keep your information for a longer period for historical, statistical or scientific purposes with the appropriate safeguards in place.

Cookies

Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website.  In short, they are used for the technical functioning of a website or for gathering statistics. Typically, cookies are used to provide a more personalised experience for a user, for example, if set, cookies can remember your user profile without you having to login.

So, website cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Cookies may also be set by websites that you visit (‘first party cookies’), or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).  Some websites will also use cookies to enable them to target their advertising or marketing messages at you, based for example, on your location and/or browsing habits. 

Please be assured that we do not use advertising cookies

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

When you visit the this website, we will keep the browser history of your visit for a maximum of 13 months. This information will then be deleted.

Should you wish to opt your data out of our anonymised, aggregated statistics, you can do so here.

Read our cookies information for more information about the types of cookies this website uses.

Complaint handling

Which kinds of personal data does the website process?

We process the personal data submitted by website visitors. This will include   names, contact details as well as the content of the allegations (insofar   as the latter qualify as personal data).

Who may receive my personal data?

The case file containing your personal data is accessible to relevant members of our staff. All access to case files is logged.

What are my rights?

You are entitled to access the personal data we holds about you and to have them rectified where necessary. In certain cases, you also have the right to have your data blocked or erased or to object to their processing. For more information, please see Articles 13 to 19 of the Regulation.

To exercise any of these rights, please contact us using our contact form.  We will reply within three months. Please note that in some cases restrictions under Article 20 of the Regulation may apply.

How long do you keep my data?

We keep log files - including your personal data - for up to two years.

Who can I contact?

You can contact us as follows:

How we use Cookies

When you visit the CQSA website, we may collect some data on your browsing experience such as the address of the website page(s) you visit, when you visited and the website page you were redirected from.  

We use cookies on our website for its technical functioning and for gathering statistics. A cookie is a small piece of data that a website stores on the visitor’s computer or mobile device. We do not record your IP address in the web server logs and Google Analytics are set to explicitly anonymise your IP address in order to comply with the GDPR regulations.  Microsoft Bing Clarity is linked to Google Analytics and shares the anonymised data.

You will also find some more detail here about cookies relating to our social media channels and Google Analytics, the service we use for our statistics.

Social media cookies

We use social media platforms. Our presence in the Twitter, Google, and LinkedIn communities strengthens our online presence and visibility.

  • The website does not set cookies with the display of links to our social media channels when you are browsing our website;

Google Analytics and Bing Clarity

Analytic information is used to gather aggregated and anonymous statistics with a view to improving our services and to enhance your user experience.

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics and Bing Clarity use “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google and Microsoft Bing on servers in the United States.

In case of activation of the IP anonymization, Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.  Bing Clarity shares the anonymised data from Google Analytics.

On behalf of the website provider Google and Bing use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we points out that if you do this, you may not be able to use the full functionality of this website.

Opting out of Google Analytics

By default, the browsing experience of our website visitors is tracked by both Google Analytics and Bing Clarity to produce anonymised statistics.

You can prevent Google and Bing’s collection and use of cookies by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en. Please note that on this website, Google Analytics code is supplemented by “gat.anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Do not track preferences

Do not track is a function that allows visitors to opt out from   being tracked by websites for any purpose including the use of analytics   services, advertising networks and social platforms. Do not track options are available in a number of browsers including:

If you enable do not track in your web browser, Google Analytics will respect your choice. You will not be tracked. This is in addition to you opting-out of the aggregation and analysis of data for our website statistics;

If you have disabled all cookies from your browser, we will still collect some general data about your browsing (e.g. a record of a visitor to our website) but they will be less accurate and your visit will not be tracked.

back to policies